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❓ Frequently Asked Questions

Shillong Board FAQ –
All Your Questions, One Place

From registration to payments, betting to bonuses — whatever question you have about Shillong Board, find your answer below.

35+ FAQs
7 Categories
24/7 Support
In Bengali
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Account & Registration
6 Q&As

Shillong BoardTo register on Shillong Board, you'll need: an active email address, a Bangladeshi mobile number (starting with 01X), your full name, and date of birth. You must be 18 or older. No documents are required upfront, though a National ID or passport may be needed at the time of KYC verification.

No. Under Shillong Board's policy, only one account per person is permitted. Opening multiple accounts violates our Terms & Conditionsviolation, which may result in all accounts being permanently closed.

First, check your spam or junk folder. If it's not there, use the "Resend Verification" option on the Shillong Board login page. If that doesn't work either, contact us at support@shillongboard.com.

Yes. You can Self-Exclusion you can enable, or submit a request to permanently close your account by emailing support@shillongboard.com. Please withdraw any remaining balance before closing your account.

To change your email or mobile number, contact support and complete identity verification. Name changes require KYC documentation. You can update your password yourself at any time.

KYC (Know Your Customer) verification is part of Shillong Board's security framework. It helps prevent fraud and ensures that only you can access your account. KYC must be completed before your first major withdrawal.
Login & Security
5 FAQs

login page Go to the login page and click the "Forgot password?" link. Enter your registered email or mobile number and a password reset link will be sent to you — usually within 2–5 minutes.

After 5 consecutive incorrect password attempts, your Shillong Board account will be locked for 30 minutes. You can try again after that. For urgent assistance, contact support.

Log in to your Shillong Board dashboard → Settings → Security → Enable "Two-Step Verification". You'll receive an OTP on your mobile — confirm it to activate 2FA. From that point on, an OTP will be required at every login.

If an unusual login is detected (from a different device or location), an instant alert is sent to your registered email and mobile number. If necessary, the account may be temporarily locked pending verification.

When using Shillong Board on a public or shared device, keep the "Remember Me" checkbox unchecked and always log out when you're done. Clear your browser history as well.
Payment & Withdrawal
6 Q&As

Shillong Board supports all popular payment methods in Bangladesh – bKash, Nagad, Rocket and bank transfer. All these methods are available for both deposits and withdrawals. For more details, Transactions Page here.

The minimum deposit on Shillong Board is ৳500. This applies to most mobile banking methods available in Bangladesh. Credit/debit cards may have separate limits.

Shillong Board typically processes withdrawals within 24 hours. bKash and Nagad transfers usually arrive within 1–6 hours. Bank transfers may take 1–3 business days.

Wait 5–10 minutes and refresh the page. If the balance still doesn't appear, take a screenshot of your deposit SMS or receipt and send it to support@shillongboard.com. The Shillong Board team will verify it promptly and credit your balance.

Shillong Board does not charge any fees for withdrawals. However, payment methods like bKash or Nagad may apply their own transaction fees, which are deducted from the user's end.

Daily withdrawal limits on Shillong Board vary based on your payment method and account verification level. Fully KYC-verified accounts have significantly higher limits. For details, Transactions Page here.
Betting & Odds
6 Q&As

Shillong Board lets you bet on over 20 sports including cricket, football, tennis, kabaddi, and hockey. Live Casino, Virtual Sports, and eSports are also available. For more details, Betting Page here.

Pre-Match Betting: Bets are placed before the match starts; odds are fixed. Live Betting: You can place bets while a match is in progress, with odds updating in real time. Shillong Board offers both options.

In general, confirmed bets cannot be cancelled. However, Shillong Board offers a "Cash Out" option in certain cases, which lets you settle a bet before the match ends. The Cash Out amount depends on the current state of the match at the time.

If a match is cancelled or postponed, Shillong Board automatically voids all bets on that match and refunds the staked amount to the user's account. Refunds are typically processed within 24 hours.

Shillong Board uses decimal odds. For example, with odds of 2.50, a ৳100 bet returns a total of ৳250 (profit of ৳150). The higher the odds, the lower the chance of winning — but the bigger the reward. To learn more Match Odds page here.

The minimum bet on Shillong Board is ৳50. Maximum bet limits vary by event and market, and are displayed on each individual betting market.
Bonuses & Rewards
5 FAQs

A welcome bonus is automatically credited on your first deposit after registration. For details on deposit amounts and bonus rates, visit our Bonus Page here.

No, bonus funds cannot be withdrawn directly. You must use the bonus to place bets, and once the specified wagering requirements are met, it converts into real money. For full terms, visit the Shillong Board Terms & Conditionsthere.

You earn reward points on every bet placed at Shillong Board. Accumulated points can be redeemed for bonus bets, free spins, or other rewards. To find out more, Rewards Page here.

On Shillong Board Registration During registration, you'll see a "Promo Code" field in the second step. Enter your code there to activate a special bonus. Promo codes cannot be added after registration is complete.

Bonus validity varies by type. Welcome bonuses generally must be used within 30 days of being credited. Any unused bonus expires automatically after the validity period. The specific expiry date is mentioned in each bonus's details.
App & Technology
4 FAQs

The Shillong Board app is available on both Android and iOS. Our App Page Download it directly from there. The APK file can be downloaded and installed on any Android device.

Yes. The Shillong Board app offers everything available on the website — including live betting, payments, bonuses, and rewards. It also comes with added features like biometric login (fingerprint/Face ID) and push notifications.

To install the APK on Android, go to Settings → Security → enable "Unknown Sources", then open the APK file and follow the install prompts. If you run into any issues, contact us at support@shillongboard.com.

Yes. The Shillong Board website is fully mobile-optimized and works seamlessly on any modern mobile browser, including Chrome, Safari, and Firefox.
Responsible Betting
3 Q&As

Dashboard → Settings → Responsible Betting → Go to Self-Exclusion and choose a duration (6 months to permanent). Or submit a request directly to support@shillongboard.com.

Dashboard → Settings → Responsible Betting → Deposit Limit. Set a daily, weekly, or monthly limit. Decreasing a limit takes effect immediately; increasing one takes 24 hours.

Shillong Board's Responsible Betting page You'll find all the information you need. Our support team is trained to help with care and understanding. We can also refer you to professional mental health services available in Bangladesh.

Shillong Board FAQ – Why This Page Matters

Shillong BoardWhether you're new to Shillong Board or a long-time member, questions are bound to come up. From the registration process and payment speeds to how bonuses work — not knowing the answers to these FAQs can leave your experience feeling incomplete. That's why we've put this FAQ page together.

Our Shillong Board FAQ– you'll find over 35 Q&As across 7 categories: Account & Registration, Login & Security, Payment & Withdrawal, Betting & Odds, Bonuses & Rewards, App & Technology, and Responsible Betting. All answers are written in clear, simple Bengali.

If your question isn't listed here, contact our support team directly. Shillong Board's support team is available 7 days a week, 24 hours a day to help you in Bengali.

Want to know more?

Find detailed information on these pages

Bonuses & Offers

All Shillong Board bonuses, promo codes, and special offers — everything in one place.

View Bonuses
Transactions

Learn about all deposit and withdrawal methods, limits, and processing details.

View Transactions
Responsible Betting

Get the tools, guides, and support you need to bet safely and responsibly.

Click to Learn More
Shillong Board App

Download our app for Android and iOS. Betting on mobile has never been easier.

App Page
Match Odds

View odds for live and upcoming matches and pick the best time to place your bet.

View Odds
Rewards Program

Learn more about Shillong Board's loyalty points and rewards program.

View Rewards
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